Practice management, AI workflows, billing, and operations advice from the Kesi team.
Practice managementJune 2, 2025 · 9 min read
How law firms are using automation to win more clients
Firms that automate admin work free up to 10+ hours per lawyer per week—and spend that time on billable work and business development. Here's what the shift looks like in practice.
5 billing mistakes that cost your firm revenue every month
From untracked hours to slow invoicing, these common billing habits quietly cost small and mid-size law firms significant revenue. Most are fixable in an afternoon.
Why clients leave firms—and what technology can fix
Poor communication and lack of case visibility are the top two reasons clients switch legal representation. A client portal changes both—without adding work to your plate.
Case management 101: what a well-run matter file looks like
Every partner has their own system. Most of those systems break when the team grows. This is what a scalable matter management setup looks like—and how to get there.
Missing court deadlines: the hidden risk most firms are managing manually
Deadline management is the single most avoidable source of malpractice claims. Spreadsheets and calendar reminders aren't enough—here's why, and what actually works.
Contract drafting with AI: where legal teams should start
AI drafting works best when it starts from your own templates, clause library, and intake facts. Here is how to design a drafting workflow that lawyers can trust.
What belongs in a practical contract review playbook
A useful playbook is more than a checklist. It captures risk positions, fallback language, escalation rules, and the business context behind every clause.
AI intake: turning messy client requests into organised matters
Intake is where legal work either becomes structured or starts chaotic. AI can classify requests, extract facts, and route work before the first lawyer review.
AI quality depends on context. Clean matter data, document relationships, deadlines, and firm standards make outputs more accurate and easier to review.